Programmes / Services - Individuals

Business Purpose, connection and individual performance

At an individual level, Purpose is our reason why.  Why are we here?  How do our lives take on meaning each and every day?  What legacy will we leave?  How does work connect with the things that matter to us?  What difference are we making when we come to work and do our jobs?

At first glance, these might  seem like personal questions.  And they are.  But when  you want every employee to bring their complete unique self to work in order to make their maximum contribution, they become business issues.  Obviously, it is important that employees fulfill their job description and deliver on Key Performance Indicators.  Today, we need so much more than that for the business to reach its potential.  We need employees to be fully engaged in their work:  mind, body, heart and soul.

That is why it is essential to establish a business environment driven by Purpose and Meaning for all of our employees.  Emotional Intelligence and understanding their own purpose will give them a sense of who they are and help them connect with their essence.  They will then operate from that perspective.  They can reframe their work to find meaning.  In other words, your employees need to take some responsibility for identifying and connecting with the meaning that exists in their day-to-day work.

Our Programme Offering

Blueprint for the Blackbox:  Understanding and expanding mental filters
This practical and enlightening programme is designed to help participants understand themselves and others.  The focal point of the programme is examining the filters that influence our perceptions, the role of ego, self-image, emotional intelligence and behaviour.

Resulting behaviour includes self-awareness, curiosity rather than judgement, respect, flexibility, increased empathy, improved ability to connect with others.

The individuals on your team will be able to interact more effectively with one another and with their internal or external customers.

On Purpose
Did you know that 80% of people want more meaning in their lives?  With the diminishing of other traditional sources of meaning - the family, the community and religious institutions - work becomes a significant source of meaning.  Searching for meaning andfinding it are two different things.  It’s a matter of how we frame up what we’re looking at.

We can help your staff find more meaning and become more engaged as a result, with our unique message delivered through a conference keynote or a training programme.

The difference between success and failure can be a simple change in perspective.

Engaging customer loyalty
Customers can tell when someone is not engaged in their work.  Customers can also tell when people love what they do.  They tend to buy products and services repeatedly from engaged employees. 

Employee engagement leads to a natural willingness to deliver higher levels of internal and external customer service.  This programme ensures they know how to turn that natural willingness into specific actions. 

Engaging Customer Service is a practical and fun programme that provides tools to engage customers in order to increase customer loyalty while delivering personal job satisfaction.